Return & exchange requests must be submitted within 30 calendar days after parcel receipt. Requests overdue will not be accepted.
If you receive defective, wrong or missing items, you can contact us anytime without the 30-day limit.
Return Eligibility
Items must be brand new unused, free of stains, scratches and wear marks; original tags, packages and accessories intact; unwashed, undamaged and resalable.
Non-refundable items: intimates, custom goods, clearance sale products, disposable supplies.
Shipping Fee Responsibility
Seller’s fault (damaged items, defects, wrong/missing goods): We cover round-trip international shipping and provide free return labels;
Personal reasons for return (unsuitable size, dislike, accidental order): Buyer bears all return shipping fees, original delivery fee is non-refundable;
Free shipping promotion only applies to initial shipment, not valid for returns or exchanges.
Refund Process
Email customer service with your order number and clear photos/videos of items;
Our team reviews within 24 hours and sends return address once approved;
Ship the package and provide return tracking number;
Refund will be issued to your original payment account within 3-7 working days after warehouse inspection;
Refund arrival time depends on your card issuer, which may take up to 2 billing cycles.
Exchange Rules
You may apply for exchange together with return. We will resend new items only after receiving and checking returned goods. Buyer pays re-shipping fees if the error is not caused by us.
Refused Delivery & Lost Shipments
If you refuse delivery for personal reasons, return freight and customs duties will be deducted from your refund. If the carrier confirms the package lost officially, you can choose full refund or free re-delivery.
English
